Frequently asked Questions
Are your products natural?
It all depends on your definition of natural ;) For our part, we choose the ingredients that make up our products according to their safety and effectiveness. They may be of synthetic origin, derived from plants, fruits, etc., but they are all safe. For more information, see The blacklist.
Are your products tested on animals?
EVER Preparation, manufacture, stability testing, ingredients chosen, will never involve animals.
Where are your products made?
All our formulas are proudly thought out, elaborated and manufactured in Canada, more specifically in Quebec.
Are your products suitable for all skin types?
Unless otherwise stated, our products are suitable for all skin types!
Are your products gluten-free, nut-free, vegan ?
Unfortunately, we can not guarantee that our products are gluten-free, nut-free or vegan-free.
Where can I buy your products?
Our products are available at any time for online purchase via our website. Watch our social networks for dates and locations where we occasionally pops up stores.
Where do you ship?
We currently ship across Canada.
Is the delivery free of charge?
We offer standard delivery across Canada at a fixed rate of $ 5. However, delivery is free when you purchase 45 $ or more.
What are the deadlines?
5 to 7 working days!
What is your return policy ?
We are sorry to know that you want to return your order! If you are not satisfied with your purchase, do not contact us at firstname.lastname@example.org in the 30 days to have a refund. We will not be able to refund the cost of sending or returning.
There is an error in my order, what should I do?
We are sorry there was a problem with your order! Send us a note at email@example.com! We will take care of correcting your order!
Do you have a house on the street?
Our products are available for in-store purchase at the following locations:
Vestibule Shop: 5157 boulevard Saint-Laurent, H2T1R9
Roseville shop: 127 Rue Saint-Paul, G1K 3V8
Salon St-Laurent Aveda: 869 St. John Street, G1R 1R1
Shop Signed Local, 9200 Boulevard Leduc #160 J4Y 0L1
Shop Habitude Design, 22 Eddy Street, J8X 2V6